LET US HELP TRACK YOUR ORDER

Our Customer Care Team are ready to assist in tracking down your parcel!

Email your Name, Surname, Member Number and Waybill Number if you have one to orders@leisurebooks.com or call us on 087 551 7385.

 

SHIPPING POLICY

1. TURNAROUND

All orders are shipped within 48 hours Monday – Friday 8am – 5pm, subject to stock availability. Please note that the delivery option that you select may impact when you receive your goods once it has been shipped.

All digital goods are available immediately for download

2. CARRIERS

We use the following carriers to deliver our orders at published in our Catalogue:

In South Africa:

Courier
Collection
Pargo
Post Office
Speed Post (SAPO)

Outside of South Africa:

Namibia
Africa
Overseas Airmail

3. DELIVERY

3.1 Change of delivery address

Should your address change, you must advise Tuisblad (Pty) Ltd in writing promptly thereof to avoid delivery to an incorrect address. Tuisblad (Pty) Ltd will not be liable for a delivery made to your old address if you have not so advised Tuisblad (Pty) Ltd.

3.2 Delivery time

Tuisblad (Pty) Ltd will deliver the products ordered by you within approximately 20 working days from receipt of your order.

If a tracking number  is provided by the shipping carrier, we will update your order with the tracking information.

4. SHIPPING RATES

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

We use the following carriers to deliver our orders at the following rate:

In South Africa:

Courier R60.00
Collection R19.00
Pargo R45.00
Post Office R52.00
Speed Post (SAPO) R66.00

Outside of South Africa:

Namibia R150.00
Africa R300.00
Overseas Airmail R300.00

Club Choice Postage: If you do not order by the Deadline Date, and a book of our choice is sent to you, R56.00 postage is charged.

PLEASE NOTE: The amounts set out above reflect the postage and packaging charges currently applicable. However, Leserskring / Leisure Books reserves the right to increase such charges. Such increases shall not be done more than once in a calendar year.

5. AVAILABILITY AND DELIVERY

Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

5.1 Back Orders

If an item goes on back order for a period exceeding 14 working days, we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order, at no extra cost to you.

  • Out-of-stock situations

Should any item(s) you order be temporarily out of stock rendering Tuisblad (Pty) Ltd unable to delivery it timeously to you, Tuisblad (Pty) Ltd will advise you of this and you will be entitled to either wait for the next consignment (without having to order again), or cancel such order and obtain a refund (if you have already paid). Should the item have become permanently out-of-stock, your order will be cancelled and if you have already paid, you may either obtain a refund, or request a credit on your account which can be used towards your next order, or order an alternative item.

  • Discontinued Products

Should any item(s) ordered be permanently out of stock, rendering Tuisblad (Pty) Ltd unable to deliver it, Tuisblad (Pty) Ltd will advise you of this and your order for the particular item will be cancelled. In cases where payment has already been made, an alternative product may be ordered or a full refund requested.